Studies on the impact of IT issues on the workforce reveal that most employees spend close to thirty minutes dealing with IT issues. This is a huge amount of time, especially with the hard economic times. In light of this, companies have to devise efficient and cost-effective ways of addressing IT issues to help them save on time. Outsourcing IT Support is undoubtedly one of the best ways employers can help their employees navigate some common IT issues. Here are some common IT issues common to any place of work today.
Cybersecurity and Data Protection
Data breaches are quite common today. While most people tend to blame this threat on hackers, there is growing evidence that hackers pose a minimal threat. Much of the risk about data security comes from employees or how the company manages its data. In light of this fact, employers are advised to have an in-house IT team or enlist IT support experts for training and policy developments on data protection measures.
Misuse of Social Media
Misuse of social media is also a key concern among employers. For instance, there are cases where employees might be busy on social media when needed at work. On the other hand, there is always a likelihood of having some employees content that can potentially damage the reputation of the company or employer. In light of these concerns, employers have to invest in essential safeguards to protect their interests from social media pitfalls.
Privacy on Workplace Computers
Most employers permit employees to use workplace computers for personal reasons. In light of this fact, most employees think that these rights mean that these machines should be private. However, employers should be keen on devising computer use policies to create a window for employer monitoring. Thus, employers have to rely on a competent team for routine monitoring, and where that evaluation is anchored on a reasonable scope. Computer use policies should be made clear to employees.
Client List Protection from Employees
In the era of social media, there is always a possibility that an employee might take or share an email list or social media account that serves as the company’s client list. This often undermines non-solicitation covenants between the employer and employee. Employers are advised to have corporate social media accounts that are exclusively used for business purposes to help manage this risk.